Show #347 - May 22, 2008

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• For show notes for editions 1 through 74 of For Immediate Release: The Hobson & Holtz Report, please visit the podcast blog: http://www.forimmediaterelease.biz/

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Content summary

Disney closes a user community; Neville’s tech minute; how social media affects reporters and media coverage; the value of an apology; Ricardo on Spanglish; listener comments; reports from Dan York, David Phillips, and Ricardo from Costa Rica; music from Radio Knives; and more.

Time Codes Here!

32:00 - Shel discusses the importance of organization leaders apologizing when a crisis emerges.

Thanks, volunteers...

Contributions and Comments from these Listeners

Dan York
David Phillips
Ricardo from Amigo Audio
Mark Story
Sallie Goetsch
Christopher Lynn

Links

http://www.churchofthecustomer.com/blog/2008/05/closing-a-disne.html#comments
http://online.wsj.com/article/SB121124116733805445.html
http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=MW&date=20080521&id=8674940
http://crisisblogger.wordpress.com/2008/05/21/the-moral-and-economic-value-of-saying-your-sorry/
http://www.nytimes.com/2008/05/18/us/18apology.html?ex=1212033600&en=74b24faa15538e3e&ei=5070&emc=eta1
http://socialtnt.wordpress.com/2008/05/09/unsubscribe-lifehacker-my-email-to-gina-trapani/

Contributors to show notes for this show (add your name here):

• Shel Holtz
• Michael Allison