SearchWiki:

NEW

CURRENT PROJECTS

LISTS

BUSINESS BLOGGING

BLOG RELATIONS

RESOURCES

Archived Projects

Quick Help

This site is powered by

PmWiki

Main.SideBar (edit)


Creative Commons License
This work is licensed under a Creative Commons License.

Recent Changes | Printable View | Page History | Edit Page

Show #347 - May 22, 2008

<< Show348May26 | FIRShowNotes.HomePage | Show346May19 >>

Call the Comment Lines - North America: +1 206 222 2803 | Europe: +44 20 8133 9844 | Skype: fircomments
Twitter: http://twitter.com/FIR | Jaiku: http://fir.jaiku.com/

Join the FIR Discussion Forum and extend your conversations with the FIR community. You can also join the FIR Facebook Community and become an FIR friend.

Content summary

Disney closes a user community; Neville’s tech minute; how social media affects reporters and media coverage; the value of an apology; Ricardo on Spanglish; listener comments; reports from Dan York, David Phillips, and Ricardo from Costa Rica; music from Radio Knives; and more.

Time Codes Here!

32:00 - Shel discusses the importance of organization leaders apologizing when a crisis emerges.

Thanks, volunteers...

Contributions and Comments from these Listeners

Dan York
David Phillips
Ricardo from Amigo Audio
Mark Story
Sallie Goetsch
Christopher Lynn

Links

http://www.churchofthecustomer.com/blog/2008/05/closing-a-disne.html#comments
http://online.wsj.com/article/SB121124116733805445.html
http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=MW&date=20080521&id=8674940
http://crisisblogger.wordpress.com/2008/05/21/the-moral-and-economic-value-of-saying-your-sorry/
http://www.nytimes.com/2008/05/18/us/18apology.html?ex=1212033600&en=74b24faa15538e3e&ei=5070&emc=eta1
http://socialtnt.wordpress.com/2008/05/09/unsubscribe-lifehacker-my-email-to-gina-trapani/

Contributors to show notes for this show (add your name here):

  • Shel Holtz
  • Michael Allison
Edit Page - Page History - Printable View - Recent Changes - WikiHelp - SearchWiki
Page last modified on May 25, 2008, at 06:04 UTC