Show #183 - October 23, 2006<< Show184Oct26 | FIRShowNotes.HomePage | Show182Oct19 >>
Content summaryThe big news about crayon; dramatic increase in global broadband penetration; the trouble with the word 'expert'; improving customer service with support tag beacons; World Bank to back content companies; Lee Hopkins reports; Edelman's reputation and credibility crisis; listeners' comments discussion; the music; and more.
Intro00:00 Surprise! Happy Birthday Neville 01:09 Call the Comment Lines - North America: +1 206 222 2803 | Europe: +44 20 8133 9844 | Skype: fircomments
Commentary3:57 The Big Name Reveal and the Official Launch 13:00 One Minute News
Customer service tagging ideas
The trouble with the word 'expert'
OECD tracking broadband subscribers
World Bank to back content companies26:12 Lee Hopkins reports
Employee communication in a post modern age34:08 Edelman's reputation and credibility crisis
Listener Comments60:15 Dave Trainer emails about his disappointment
61:44 Rob Cottingham comments on Carmen van Kerchove and the best blog you'll never see
66:19 ...and sends congratulations on Crayon
67:37 ...and sends a blog threat level parody graphic
69:13 Tom Keyes on ? and Firefox
73:45 Dan York points to a post about PR agencies that get 'it' and those that don't - Alec Saunders: "Blogs and the New PR"
76:00 Wrap Up 79:10 Music - Planet of women "Waking up the neighborhood"
LinksRob Cottingham: Link to Kate Trgovac's post about the Royal Ontario Museum blog That graphic:
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